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From Voice Fraud

The History of PBX Hijacking Fraud: Phreakers, Payphone Hacks & Muddled Accountability between Enterprises & Telcos

by Colin Yates

The History of PBX Hijacking Fraud: Phreakers, Payphone Hacks & Muddled Accountability between Enterprises & Telcos

The history of PBX hijacking from phreakers and payphone hacks to today’s PBX fraud control issues is explained by Colin Yates, former head of Fraud Management at the Vodafone Group, and a leading consultant in the field.

From About FraudTech

About FraudTech Journal

by Dan Baker

The editor explains the mission of FraudTech Journal: the place where enterprises learn about smart technologies and strategies for fighting fraud.

From Device Management

Syniverse’s Secure Global Access: Finally, a Neutral Third Party Service to Manage IoT Devices and Use Cases

interview with John Wick

An insightful overview of the IoT security problem and a global private network designed to coordinate access-to and intelligence-on the vast number of non-human wireless devices and use cases in the IoT ecosystem.

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Oculeus Launches Telecom Voice Fraud Defense-in-Depth for Enterprises From Voice Fraud

Oculeus Launches Telecom Voice Fraud Defense-in-Depth for Enterprises

interview with Arnd Baranowski

A revolutionary IRSF fraud service stops and blocks fraud at the enterprise PBX.  The story explains the service’s SIP signaling, global PBX registration, security, and plans for telecoms to offer the service to their enterprise customers.

From Anti-Fraud Culture

Share, Educate & Tighten Controls: How to Instill a Strong Anti-Fraud Culture

interview with Luke Taylor

Learn the steps enterprises should take to: educate staff/customers in fraud prevention and assure against mobile service abuse.  The interview also dives deep into risk issues that affect the African continent.

NuData Shines Digital Behavior Light on Operating Telecoms Securely in a World Darkened by Identity Fraud From Behavior Analysis

NuData Shines Digital Behavior Light on Operating Telecoms Securely in a World Darkened by Identity Fraud

interview with Ryan Wilk

A tutorial on digital behavior analysis and how it drives value for telecoms in: greater fraud protection and intelligence to improve the digital customer experience.

Non-Verbal Speech Analytics: Monitoring Voice Calls in Real-Time for Customer Care, Sales, Retention & Onboarding From Non-Verbal Speech

Non-Verbal Speech Analytics: Monitoring Voice Calls in Real-Time for Customer Care, Sales, Retention & Onboarding

interview with Yoav Degani

Non-verbal speech analysis studies the emotional context of voice qualities like intonation, tone, emphasis and rhythm.  A pioneer in voice analytics explains how its technology benefits customer care, sales, retention and onboarding.

Taking the Fraud Fight Directly to the Enterprise PBX: An Automated Service Does Deep Dives of PBX Data From Voice Fraud

Taking the Fraud Fight Directly to the Enterprise PBX: An Automated Service Does Deep Dives of PBX Data

by Arnd Baranowski

Analyzing the call patterns attempts of fraud-pumping PBX machines is a new line of fraud detection.  A new form of  enterprise fraud managed service is focused on that principle.

Telecoms Need to Step Up their Game in Subscription Fraud and Customer Onboarding Control From Know Your Customer

Telecoms Need to Step Up their Game in Subscription Fraud and Customer Onboarding Control

interview with Luke Taylor

Know your customer and subscription fraud systems critical investments for telcos today.  An expert discusses: delivering first-class onboarding controls; selecting risk mitigation priorities; and integrating back end systems.

The Race to Develop Cross-Industry “Know Your Customer” Biometrics to Verify Identity Remotely From Know Your Customer

The Race to Develop Cross-Industry “Know Your Customer” Biometrics to Verify Identity Remotely

interview with Shankar Palaniandy

India’s 1 billion-people-strong national identity database could become the model for cross-industry ID verification worldwide.  An expert trialing visual biometrics at several Indian banks explains the latest in Know Your Customer technology.

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